This Privacy Policy explains how 24 ph collects, uses, stores, and protects your personal information when you use our platform. We are committed to keeping your data safe and handling it responsibly in accordance with applicable Philippine data privacy laws.
When you register and use the 24 ph platform, we collect certain personal information that is necessary to provide our services to you. This includes your full name, date of birth, email address, mobile number, and residential address in the Philippines. We also collect payment-related information such as your preferred payment method and transaction history, which is required to process deposits and withdrawals in Philippine pesos. During account verification, we may request a copy of a valid government-issued ID to confirm your identity and ensure compliance with Philippine regulations. Additionally, we collect technical data such as your IP address, device type, browser information, and session activity to maintain platform security and improve your experience. All information collected is used solely for the purposes described in this Privacy Policy.
The personal information you provide is used primarily to create and manage your 24 ph account and to process your transactions securely. We use your contact details to send you important account notifications, security alerts, and updates about our platform services. Your identity and payment information is used to carry out the verification checks required under Philippine anti-money laundering and responsible gaming regulations. We may also use aggregated, anonymised data to analyse platform usage patterns and improve the overall experience for players in the Philippines. We will only send you promotional communications if you have opted in to receive them, and you may withdraw your consent at any time by updating your account preferences.
24 ph uses cookies and similar tracking technologies to ensure the platform functions correctly and to remember your preferences between sessions. Essential cookies are required for the platform to operate and cannot be disabled without affecting your ability to use the service. We also use analytics cookies to understand how players navigate the platform, which helps us identify areas for improvement. You can manage your cookie preferences through your browser settings at any time, though disabling certain cookies may limit some platform features. We do not use tracking technologies to collect sensitive personal information or to share your browsing behaviour with third-party advertisers.
We do not sell, rent, or trade your personal information to any third party for marketing purposes. We may share your information with trusted service providers who assist us in operating the platform, such as payment processors and identity verification partners, but only to the extent necessary to deliver those services. All third-party partners are required to handle your data in accordance with applicable Philippine data privacy standards and are prohibited from using it for any other purpose. We may also disclose your information to regulatory authorities or law enforcement agencies in the Philippines if required to do so by law or in response to a valid legal request. In the event of a business transfer or merger, your data may be transferred as part of that transaction, and you will be notified in advance.
We take the security of your personal information seriously and implement a range of technical and organisational measures to protect it from unauthorised access, loss, or misuse. All data transmitted between your device and the 24 ph platform is encrypted using industry-standard protocols. Access to personal data within our organisation is restricted to authorised personnel who require it to perform their job functions. We conduct regular security reviews and updates to ensure our systems remain protected against emerging threats. If you suspect that your account has been compromised, please contact our support team immediately so we can take prompt action to secure your information.
As a player based in the Philippines, you have specific rights regarding your personal data under the Data Privacy Act of 2012. You have the right to access the personal information we hold about you and to request a copy of that data at any time. You may also request corrections to any inaccurate or incomplete information in your account. If you wish to have your personal data deleted, you may submit a request to our support team, subject to any legal obligations that require us to retain certain records. You have the right to object to the processing of your data in certain circumstances, and we will respond to all data rights requests within a reasonable timeframe in accordance with Philippine law.
We retain your personal information for as long as your account remains active and for a period thereafter as required by applicable Philippine laws and regulations. Transaction records and identity verification documents are kept for the minimum period mandated by anti-money laundering regulations in the Philippines. When your data is no longer required, we securely delete or anonymise it in accordance with our internal data retention procedures. If you close your account, we will process your data deletion request promptly, subject to any outstanding legal or regulatory obligations. You may contact our support team at any time to enquire about the specific retention periods that apply to your data.
We may update this Privacy Policy from time to time to reflect changes in our practices, platform features, or applicable Philippine laws. When we make significant changes, we will notify you through your registered email address or via a prominent notice on the platform. The updated policy will take effect from the date it is published on this page. We encourage you to review this page periodically to stay informed about how we protect your personal information. Continued use of the 24 ph platform after any changes have been published constitutes your acceptance of the updated Privacy Policy.
For questions about how we handle your personal data or to exercise your data rights, reach our team directly.
Visit FAQAll personal data stored on the 24 ph platform is protected with industry-standard encryption at rest and in transit.
You can request a copy of your personal data at any time by contacting our support team at [email protected].
We never sell or rent your personal information to third parties for advertising or any other commercial purpose.
Our data practices are aligned with the Data Privacy Act of 2012 and all relevant Philippine regulatory requirements.
Now that you know how we protect your data, you can register with confidence. Create your free account today and enjoy sports wagering, casino-style games, bingo, and more — all in Philippine pesos.